Driven by customer and user expectations as well as an ever-growing array of traditional and nontraditional competitors, many institutions are trying to transform their IT to become ready for digital.

Few debate the need for IT transformations, given how essential technology has become to a business’s ability not only to grow and innovate but also to defend itself. The problem is that many IT organizations have avoided the complex, difficult—and, let’s face it, not terribly exciting—work of a full IT transformation. Instead, they have tended to outsource or postpone the problem.

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